Voice AI sometimes gives wrong answers because it mishears or misinterprets...

https://bizzmarkblog.com/my-callers-claim-another-agent-promised-a-discount-how-should-the-bot-respond/

Voice AI sometimes gives wrong answers because it mishears or misinterprets data. A practical way to catch these errors early is using “readback” checks, like repeating order IDs to the caller for confirmation