Voice AI sometimes gives wrong answers because it mishears or guesses too soon....

https://ericksexcellentblog.image-perth.org/what-happened-in-the-air-canada-chatbot-case-and-why-it-matters-for-voice

Voice AI sometimes gives wrong answers because it mishears or guesses too soon. A simple way to catch errors is using readbacks—like repeating your order ID back to you—or confirming details only after the system gets a green light from backend APIs