Voice AI can give wrong answers when it misunderstands requests or pulls...

https://www.coast-bookmarks.win/voice-ai-can-mess-up-answers-when-it-misunderstands-or-guesses-without-real

Voice AI can give wrong answers when it misunderstands requests or pulls incorrect info. A practical way to catch errors before they reach customers is using readback controls—like having the system repeat order IDs aloud for confirmation