Listen without rushing to fix things, then offer one practical step, like...

https://www.bookmarking-base.win/start-by-listening-without-rushing-to-fix-things-ask-what-would-help-today-1

Listen without rushing to fix things, then offer one practical step, like making a call or planning an appointment. Try: “I’m here with you. Want to call someone together?” Keep clear boundaries, and remember support may take more than one conversation.