Listen without rushing to fix things, ask what would help today, and offer one...

https://www.slideserve.com/bandarnpto/what-are-simple-steps-to-turn-worry-into-actual-help

Listen without rushing to fix things, ask what would help today, and offer one small step, like sitting with them while they make a call. Say, “I’m here, and we can take this one step at a time.” Keep boundaries