In 2026, AI customer service platforms aren’t about replacing agents but...

https://rileysnewcolumn.readspirex.com/posts/gartner-says-91-of-cx-leaders-feel-pressure-to-use-ai-what-should-i-do-first

In 2026, AI customer service platforms aren’t about replacing agents but helping them do more—think assist vs resolve. Teams are hitting 70% task automation in just a week, cutting repetitive work and freeing up time for real problem-solving